Shipping Information
How much does shipping cost?
Tearrific news! We offer free express shipping on orders over $65. All other orders ship for only $12.75!
Where do you ship to?
We currently ship within Canada (from our Canadian site) and to the US (from our US site).
How long will it take for my order to arrive?
We know you want your tea as soon as possible. Trust us, we get it. That’s why we’re doing everything we can to get your order to you quickly so you can start that kettle.
To give you a better idea of the shipping times, we put together a list below. Keep in mind these times are based on normal business volume and are not guaranteed. During the periods when we receive a higher volume, your order may take a little longer to arrive. Though we do wish there was a way around it, delivery times are controlled by the carrier.
| Express shipping to | Delivery time once shipped (metropolitan) |
Delivery time once shipped (rural) |
|---|---|---|
| Quebec | 1-3 business days | 3-6 business days |
| Ontario | 1-4 business days | 4-6 business days |
| Atlantic Canada | 4-7 business days | 7-13 business days |
| Prairies | 4-5 business days | 5-13 business days |
| British Columbia | 5-6 business days | 6-13 business days |
| Northern Canada | 6-7 business days | 8-13 business days |
How can I track my shipment?
First, let’s talk processing times. It typically takes 2-3 business days to process an order BUT that number may increase to up to 7 business days in higher volume periods. A tracking number is assigned by the shipping carrier when your order is processed, and once it leaves our distribution centre in Montreal, Quebec (woohoo!) you’ll receive an email with your tracking information. Please note: due to an exceptionally high volume, orders are currently taking a minimum of 2 weeks to process before shipping.
Need more info? Visit our Order Status page at any time for an update on the status of your order. Once it’s shipped, you’ll find a tracking number under “Shipping To”—this link will bring you to the tracking page, where you can get live updates from the carrier.
Just a friendly reminder from one tea lover to the next: we unfortunately don’t have control over delivery times. That means if you have concerns about shipping delays, you’ll need to reach out to the carrier directly for any updates.
My order didn’t arrive. What do I do?
We got you! What you’re going to want to do is check the tracking information you received via email from the carrier. This will let you know where your package is currently located and its estimated (or updated) arrival.
If your order says it was delivered and you can’t find it, please contact the carrier directly.
