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DAVIDsTEA will make every effort to ensure any new or updated website content produced, will conform with the World Wide Web Consortium (W3C) Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.1, Level A & AA. To affirm our commitment, DAVIDsTEA has committed to a cadence of Automated, Manual and Functional testing which will be performed by a third party vendor, eSSENTIAL Accessibility Inc. to ensure compliance of the existing digital properties, to detect WCAG 2.1 violations, which will be corrected to the best of our ability and tested by a team of users, including people with disabilities to ensure a great user experience for all.
DAVIDsTEA’s goal is to ensure that everyone has access to information on the site and digital properties and can fully interact with them. We are currently working on our website to identify potential accessibility issues and we are striving to improve the usability of the site for people of all abilities.
Additionally, we provide an Assistive Technology app featured on our corporate website for site visitors who have trouble typing, gesturing, moving a mouse or reading. The app incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation and more that empower the customer to overcome their challenges and access our website with ease.
If you have difficulty accessing our digital properties, or if you have feedback on how we can improve your online experience, please contact our customer service.