DAVIDsTEA Return Policy

We hope you love shopping at DAVIDsTEA as much as we love working here. Not head over heels with your latest purchase? We will gladly return or exchange unused items within 30 days with the original receipt. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. All refunds will be processed using the same method of payment as the original purchase. Returns with a gift receipt are eligible for exchange or store credit only. All gift cards and sale items are final sale.

How do I return something?

In store

The fastest, easiest way to return items for an exchange or store credit is by visiting your local DAVIDsTEA. Just bring in the unused item with your original receipt and we’ll gladly return for an exchange or provide store credit for eligible items within 30 days. Find your nearest store here.

Online

Can’t make it to a store? Just sign into your online account and find the item in your order history. Under Order Details, select Return. If you can’t find the item in your history, you can also fill out our customer service form, and we’ll get back to you with instructions as soon as possible. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. If you’re unhappy with your purchase of one of these items, please visit us in store or complete our customer service form.

Guest checkout

If you checked out as a guest, please visit us in store or complete our customer service form.

What should I do if my order is wrong, damaged or incomplete?

If there is a problem with your order, please fill out our customer service form. You can also reach our Customer Service team by phone at 1-855-702-3006 from 9AM-5PM EST. Please note that it may take us longer than usual to reply during especially busy periods.

Other questions?

Check our FAQ page for answers to your most frequently asked questions. Still have questions or concerns? Reach out to our Customer Service team online or by calling 1-855-702-3006 from 9AM-5PM EST. Please note that it may take us longer than usual to reply during especially busy periods.