Questions about shopping
You should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.
If you’re getting an error message regarding our $750 limit, please make sure that your order does not exceed $750 after taxes and discounts, or that you have not placed more than 4 orders (including any failed orders) within the last 24 hours. Please reach out to our Customer Care Team here if you have additional questions.
Please note that you cannot place an order of $0 online. If you’re trying to redeem your Frequent SteeperTM rewards and receive free shipping, you must do so with a purchase.
We’ve started offering some teas in other amounts and are always finding new ways to improve our packaging. Stay tuned!
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Additionally, you can clear your browser cookies and cache, which should solve any issues you are experiencing.
- Visa
- Mastercard
- Visa Debit
- Apple Pay
- PayPal
- Happy Cards
- DAVIDsTEA gift cards
- After you’ve added your items to the cart, select “Checkout” and enter your delivery information.
- In the “Payment Method” section, select the “Gift Card” option.
- Enter your gift card number (19- to 21-digit number located at the back of your card, under the scratch-off area) in the “Card number” field.
- Click “Redeem.”
If your card doesn’t cover the full amount, you can pay the remainder with another gift card (up to 3 gift cards per order) or with an accepted credit card.
Please note that your gift card cannot be redeemed by adding the number to the “Apply promo code” box at checkout.
- After you’ve added your items to the cart, select “Checkout” and enter your delivery information.
- In the “Payment Method” section, select the “Credit Card” option and enter the details from your Happy Card.
Please note that your Happy Card cannot be redeemed by adding the number to the “Apply promo code” box at checkout.
- Make sure that you have an online account created at www.davidstea.com. You may have an account which you created in-store, but still haven’t registered online. To sign up for an online account, please visit our Registration page. Do not worry, if you use the same email you used in store, your accounts will be linked!
- Make sure you are using the correct email address and password. If you do not remember your password, use the “Forgot Password” link on the login page. If you do not receive a reset password email, please make sure to check your junk folder.
- Try not to copy and paste the email and password – this sometimes adds an extra character into the password that you aren’t able to see.
- If you are still not able to log in, you can contact our Customer Care Team, and they will be able to help you out with your request.
Please note that other gift cards are not valid forms of payment when purchasing a DAVIDsTEA gift card.
If you have any questions about the purchase or status of an e-gift card, please reach out to Buyatab’s Customer Service team by calling 1-844-530-0912 or emailing davidstea@buyatab.com.