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We wanted to share some big news. We have made the difficult decision to close a total of 166 retail locations in Canada, and all 42 of our locations in the US. We will also be re-opening 18 locations across Canada. We are finalizing those details, so stay tuned for their opening dates!
Our stores have been the core of our DAVIDsTEA family since the beginning of our Company. Many of you got to know us by walking into one of our tea shops and speaking to our talented & inspiring Tea Guides. We have heard so many stories of your first experiences to your 100th, and everything in between. We absolutely loved being in our stores to share our love of tea with the community we created, together.
But, how customers shop has continued to evolve and we want and need to adapt with you. The new retail landscape has forced us to re-evaluate how we can bring tea to our fans most efficiently.
While we believe in the need for evolution, change can be hard.
To our store teams: We want to take this opportunity to thank you all for always making everyone’s day better. You helped build DAVIDsTEA to what it is today, have shaped our identity and spread joy across your communities. You introduced countless customers to the world of loose leaf tea, and we’re forever grateful for the relentless hard work, passion, and tea love that you brought to DAVIDsTEA. We love you, thank you, and appreciate all your contributions to the DT family.
To our community: We remain committed to providing you with the best variety of loose-leaf tea and accessories through davidstea.com and our locations in Canada—no matter where we connect, we will make sure your experience is exceptional.
If you miss us (trust us, we miss you!), our Tea Guides will be available to talk & chat from across the country every day on our website from 10am to 4pm EDT. They’ll be virtually right by your side when you shop online: tailored recommendations, of-the-moment trends, curated blends, you name it.
We’ve been working hard behind the scenes to make sure that when we reopen, your experience is exceptional. We can’t wait to welcome you back to your happy place soon:
Rest assured, as soon as we’re able to welcome our tea community back in our stores, all offers & rewards that expired between March and July 2020 will be extended until October 1st, 2020. This includes, but is not limited to: Frequent steeper redemptions (i.e. free birthday tea or rewards), promotional offers in circulation and beyond. This also applies to our return policy.