Shipping Information

How much does shipping cost?

We offer shipping for a flat rate of $12.75 for orders within Canada and to the US.

We do occasionally have free shipping offers, though! Check the banner on or our Contests & Promotions page.

Where do you ship to and which carrier will be delivering my order?

We currently ship within Canada and the to US.

We always use the carrier that will get your order to you the quickest! In the US, we currently ship with USPS.

How long will it take for my order to arrive?

We know you want your tea as soon as possible! We’re working hard to get your order to you quickly so you can start that kettle.

Here’s how it works:

  • • Our distribution centre here in Montreal, Quebec processes orders 7 days a week, excluding Canadian statutory holidays.
  • • Once your order is confirmed, we’ll process it in 1-3 days. Then, it’s into the capable hands of our carriers!
  • • Please note that US orders may take a little extra time (typically 1-2 days) to cross the border.
  • • Our carriers deliver Monday through Friday only.

How can I track my shipment?

We know you like to keep close tabs on your tea! When your order is placed, it can take 1-3 days for us to process it. When processing is complete, a tracking number is assigned by the shipping carrier, your order leaves our distribution centre in Montreal, Quebec, and you receive an email with your tracking information.

Visit our Order Status page at any time to check the status of your order. Once its shipped, you’ll find a tracking number under “Shipping To”—clicking this link will bring you the tracking page where you can get live updates from the carrier. Time to watch the journey from us to you!

My order didn’t arrive. What do I do?

First, check the tracking information you received from the carrier—this will let you know where your package is currently located and its estimated arrival.

If your order says it was delivered and you can’t find it, please contact the carrier directly.