Shipping Information

How much does shipping cost?

We offer shipping for a flat rate of $9.75 for orders within Canada and to the US.

We do occasionally have free shipping offers, though! Check the banner on davidstea.com or our Contests & Promotions page.

Where do you ship to and which carrier will be delivering my order?

We always use the carrier that will get your order to you the quickest!

Canada: we currently ship with Canada Post, Purolator, UPS, and FedEx, depending on your shipping address. All orders to P.O. boxes will be shipped with Canada Post.

United States: we currently ship with USPS.

Outside of Canada and the US: our website can only process orders shipping within Canada or to the US; but if you’re interested in placing a special order, please contact gifting@davidstea.com and our team will be happy to assist you!

How long will it take for my order to arrive?

Please expect extended lead times due to impacts of COVID-19 during this high volume period. Our team is working as quickly and safely as possible to get your order in these extraordinary times.

When your order is placed, it can take at least 3-8 days for us to process it. When processing is complete, a tracking number is assigned by the shipping carrier and your order leaves our distribution centre in Montreal, Quebec. It can take 7 business days or more to arrive from that time—delivery times are controlled by the carrier.

Once your tracking number is assigned and emailed to you, your order is in the care of the shipping carrier and we can not provide additional information. If you have concerns about shipping delays, please note we do not control delivery times—we wish we could!—and you’ll need to get in touch with the carrier directly for any updates. Don’t worry, your tea is in good hands!

How can I track my shipment?

When your order is placed, it can take at least 3-8 days for us to process it. When processing is complete, a tracking number is assigned by the shipping carrier, your order leaves our distribution centre in Montreal, Quebec, and you receive an email with your tracking information.

Visit our Order Status page at any time to check the status of your order. Once its shipped, you’ll find a tracking number under “Shipping To”—clicking this link will bring you the tracking page where you can get live updates from the carrier.

Once your tracking number is assigned and emailed to you, your order is in the care of the shipping carrier and we can not provide additional information. If you have concerns about shipping delays, please note we do not control delivery times—we wish we could!—and you’ll need to get in touch with the carrier directly for any updates. Don’t worry, your tea is in good hands!

My order didn’t arrive. What do I do?

First, check the tracking information you received from the carrier—this will let you know where your package is currently located and its estimated arrival.

If your order says it was delivered and you can’t find it, please contact the carrier directly.