What is your return policy?

We stand behind everything we sell, and hope you’ll love your items as much as we do! But if you don’t? Not to worry—just get in touch with us within 30 days and we’ll assist.

Please note that gift cards and all promotional, sale and clearance items are final sale.

Online purchases

Did we get it wrong?

If your order is incorrect, damaged, or incomplete—please fill out this form within 30 days and we’ll find the best way to make it right for you. Easy peasy lemon squeezy!

Not your cup of tea?

If you’re really not feeling your purchase, please fill out this form within 30 days and we’ll find a solution together.

How long does it take to process the refund from my online order?

If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.

If you originally paid with a DAVIDsTEA gift card, a new order for a replacement card with the refund value will be placed and sent to the shipping address on the original order. This is an automatic process and cannot be modified by one of our Virtual Tea Guides.

Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide a DAVIDsTEA gift card with the refund amount.