What is your return policy?

Our company purpose is to infuse people’s lives with positivitea, and this extends to the genuine love we have for our tea & teaware. We stand behind everything we sell, and we’re sure that you’ll love your purchase! But just in case you don’t? Not to worry—within 30 days, if a product or tea isn’t working for you or there’s something wrong with your order, let us know. We’ll make it right.

Online purchases

  • Oops! Did we get it wrong?
    We’re not perfect, even if we try. If we got it wrong—that is, your order is incorrect, damaged, or incomplete—let us know right away. We’ll figure out what happened and find the best way to make it right for you. Easy peasy lemon squeezy.
  • Not your perfect cup of tea?
    Turns out you don’t love licorice root after all? Teapot too small? If you’re really not feeling your purchase, you’re not doomed to an eternity of buyer’s regret. We want you love what you buy as much as we love making it available for you, so if you’re not happy with what you ordered, get in touch with us and let’s chat it out. Please note that online orders cannot be returned in-store.

In-store purchases

Not thrilled with your purchase? We got you. Bring your purchase and original receipt back to any of our stores within 30 days, and we’ll replace or refund any item that’s just not working for you. Please note that online orders cannot be returned in-store.

Extended policy for holiday

Gifting can be tough. Your giftee doesn’t love what you bought them? No stress—our return policy is extended for holiday: purchases made between November 1 and December 14, 2021 can be returned until January 15, 2022.