Frequently Asked Questions

Go to www.davidstea.com and click on the “My Account” icon in the top right corner. You can then choose to log in with your email address, with Facebook or with Google.

Go to www.davidstea.com and click on the “My Account” icon in the top right corner. Select “Forgot Password” field right under the email address field. Please follow the steps in the password reset email to reset your password.

To join the Tea Tasting Club, you’ll need to purchase a subscription. Click here to sign up now!

Tea Tasting Club members receive a new shipment approximately every 3 months following our seasonal schedule: Spring, Summer, Fall & Holiday.

Our subscription works on a Pay As You Go system: For your first shipment, you’ll be charged right after signing up. Before your next subscription ships, you’ll receive an email confirming your order. This is when you’ll be charged. We’ll send you another email when your shipment is on its way! This subscription allows you to skip, pause or cancel your subscription directly from your Frequent Steeper™ account under “My Tea Subscriptions.”

Note that our One-Year Subscription option has been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your Subscription, you’ll be signed up for our Pay As You Go option.

To streamline our overall subscription program, we’ve retired our Caffeine-Free, Garden to Cup, and Organic subscriptions.

Effective April 6, 2022, all new members will receive our main subscription, David’s Picks.

Already signed up to our Caffeine-Free, Garden to Cup, or Organic subscription? Not to worry! Your subscription will continue through Holiday 2022.

We love tea, but not spoilers! The specifics will remain a surprise!

What we can tell you is that your subscription comes with tasty teas, exclusive blends, and a digital booklet including unique recipes, behind-the-scenes footage and lots more. Plus, an exclusive invitation to join our private Facebook group where you can talk tea with thousands of like-minded friends!

Pay As You Go Subscriptions are ongoing. You’ll receive a shipment approximately every 3 months and you can manage your membership any time in your Frequent Steeper™ account under “My Tea Subscriptions.”

One-Year Subscriptions* include a total of 4 shipments. Your subscription will automatically end after the 4^th shipment.

^*Our One-Year Subscriptions have been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your subscription, you’ll be signed up for our Pay As You Go option.

Yes, our subscription is Pay As You Go, which allows you to skip, pause or cancel your subscription at any time. You could choose to receive your first shipment, and then manage your preferences directly from your Frequent Steeper™ account settings under “My Tea Subscriptions.”

Yes, you can! However, please note that you can only choose one shipping address per order. So, if they’re all shipping to the same address, you can add as many subscriptions as you’d like.

Nope! You’ll receive new teas with every shipment.

We do not offer customization options for the Tea Tasting Club at this time.

Once you subscribe, you can expect your first shipment right after you sign up! After that, you’ll receive a new shipment approximately every 3 months following our seasonal schedule: Spring, Summer, Fall & Holiday.

If you don't see your subscription in your Frequent Steeper™ account under “My Tea Subscriptions,” please reach out to our Customer Service team here.

We do not have a referral program for our Tea Tasting Club at this time.

This will depend on the tea you’re looking to purchase. Some will be available on our website for you to purchase right away, and others will be sneak peek teas that won’t be available until a later date! Please make sure you’re subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching!

2022
Spring → April 4^th
Summer → July 31^st
Fall → September 30^th
Holiday → December 25^th

The digital booklet in each shipment will include instructions on how to steep each tea you receive! The water temperature and time will vary based on the blend, so check it out to make sure you are steeping it just right! You can also refer to the “How to” section of our blog to learn about the 10 different ways to steep your tea.

Our Tea Tasting Club booklet has gone digital, making it more eco-friendly and easier than ever to access exclusive video content! Inside your mailer, you’ll find a QR code that will take you directly to your digital booklet. The digital booklet will also be emailed to the Frequent Steeper™ that purchased the subscription, and available in the Tea Tasting Club Facebook group!

The Tea Tasting Club Facebook group is designed to bring tea lovers together to discuss teas you love, recipes, tips & tricks, and most importantly: share the tea journey together!

This exclusive Facebook group is open to all customers who purchased or were gifted a Tea Tasting Club membership. There will be instructions on how to join in your digital booklet!

You’ll receive instructions on how to join the Tea Tasting Club Facebook group in your digital booklet.

Yes, you earn Frequent Steeper™ points from your subscription!

^*Our One-Year Subscriptions have been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your subscription, you’ll be signed up for our Pay As You Go option.

As a Pay As You Go Subscriber, you’ll be billed for the first shipment right after signing up. After that, you’re charged approximately every 3 months, unless you decide to skip, pause, or cancel before your upcoming bill date.

Each season, we’ll send you a reminder that your order is preparing to ship, giving you time to make any changes to your subscription (if needed).

You'll be charged when you receive the email confirming your order. We’ll send you another email when your shipment is on its way!

If you place your order on our Canadian site, you’ll be billed in Canadian dollars.

If you place your order on our US site, you’ll be billed in US dollars.

To update your billing info:

• Visit www.davidstea.com and log in to your account.
• Once you’re signed in and on your account page, select “My Tea Subscriptions.”
• From the subscriptions page, you’ll be able to modify the billing address and credit card for future shipments or add a new card to your file.
• Don’t forget to click “Save changes” to ensure all new information is saved!

Please note that your billing address and payment method cannot be changed on the current order once it’s placed, but it can be changed for all future shipments within the subscription.

On our Canadian site, we accept VISA and Mastercard credit cards, and VISA Debit.

On our US site, we accept VISA, Mastercard, American Express credit cards, and VISA Debit.

We do not currently accept PayPal or DAVIDsTEA gift cards for Tea Tasting Club Subscriptions.

Tea Tasting Club Subscriptions require your credit card information to be saved in your Frequent Steeper™ account for your recurring shipments.

Any refunds will be processed through the credit card associated with your subscription.

Discount codes cannot be used on Tea Tasting Club Subscriptions.

Shipping is free with the purchase of your subscription!

Once your order is shipped, you’ll receive a shipping confirmation email with a “Track Order” button. Clicking this button will bring you to another page where you can follow the shipping process of your package. You'll also be able to find the tracking information in your account: visit the “My Orders” page and click on "Order Details.”

To see your estimated ship time, review our delivery times here.

It may take a few days to receive your shipping confirmation email. But not to worry, you can expect to receive it within 2-8 days of placing your order. If you still haven’t received your shipping confirmation email by then, please reach out to our Customer Service team for assistance by clicking here.

If you haven’t received an email with the status of your delivery, first make sure your credit card and shipping information is still valid in your Frequent Steeper™ account. If everything looks right, please reach out to our Customer Service team for assistance by clicking here.

If there’s a problem with your order, please reach out to our Customer Service team here and we’ll be happy to help!

Unfortunately, we only offer shipping within Canada and the US at this time.

To update your billing info:

• Visit www.davidstea.com and log in to your account.
• Once you’re signed in and on your account page, select “My Tea Subscriptions.”
• From the subscriptions page, you’ll then be able to modify the shipping address for future shipments.
• Don’t forget to click “Save changes” to ensure all new information is saved!

Please note that your shipping address cannot be changed on the current order once it’s placed, but it can be changed for all future shipments within the subscription.

If you received your subscription as a gift, you’ll need to contact the purchaser, who can then have this information updated on your behalf.

You can cancel your subscription at any time. We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to cancel at least 10 days before your next shipment is scheduled to leave our distribution centre to avoid being charged.

As a Pay As You Go Subscriber you can choose to skip, pause or cancel your membership in your Frequent Steeper^TM account.

• Visit www.davidstea.com and log in to your account.
• Once you’re signed in and on your account page, select “My Tea Subscriptions.”
• From the subscriptions page, you’ll be able to modify the billing address and credit card for future shipments or add a new card to your file.
• Don’t forget to click “Save changes” to ensure all new information is saved!

We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to cancel at least 10 days before your next shipment is scheduled to leave our distribution centre to avoid being charged.

Please note that One-Year Subscriptions^* cannot be cancelled.

^*Our One-Year Subscriptions have been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your subscription, you’ll be signed up for our Pay As You Go option.

We do not currently accept returns or exchanges of Tea Tasting Club shipments or individual items.

Pay As You Go Subscriptions include the ability to skip, pause or cancel your Frequent Steeper^TM account settings.

• Skipping your shipment means you won’t receive your upcoming shipment but will receive your future ones as scheduled.
• Pausing your shipment means that you will stop receiving shipments until you choose to un-pause.

We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to make any changes at least 10 days before your next shipment is scheduled to avoid being charged.

One-Year Subscriptions^* do not include the option to skip or pause your membership.

^*Our One-Year Subscriptions have been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your subscription, you’ll be signed up for our Pay As You Go option.

If you cancelled your subscription and would like to reactivate, we invite you to simply re-enroll by subscribing again!

• Visit the Tea Tasting Club Subscription page.
• Add the subscription of your choice to cart, then continue with the check out process.
• Enter the applicable information for the gift recipient, including their full name and shipping address, ensuring it’s correct.

Please note: Only one shipping address can be added per order.

If the gift recipient lives in the US, please be sure to place your order on our US site.

If the gift recipient lives in Canada, please be sure to place your order on our Canadian site.

Note that subscriptions are Pay As You Go: your giftee will receive a shipment approximately every 3 months and you’ll be charged each 3 months unless you decide to pause, skip, or cancel. You can manage your membership any time in your Frequent Steeper^TM account under “My Tea Subscriptions.”

If you’re in Canada and want to ship to a US address, you can visit our US site to place your order, and still use your Canadian billing address. Note that your order will be processed in US dollars if your order ships to a US address.

If you’re in the US and want to ship to a Canadian address, you can visit our Canadian site to place your order, and still use your US billing address. Note that your order will be processed in Canadian dollars if your order ships to a Canadian address.

It’s a gift that keeps on giving! If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! They’ll be surprised and delighted with exclusive teas, our year-round faves & some seasonal surprises. Each delivery features an impressive variety of beautiful blends, plus details on how to join our exclusive Tea Tasting Club Facebook group.

Yes. You’ll be billed for the first shipment right after signing up, and after that, charged approximately every 3 months, unless you decide to skip, pause, or cancel before your upcoming bill date.

You can manage your subscription directly from your Frequent Steeper^TM account under “My Subscriptions.”

If you gifted a One-Year Subscription*, you’ll receive a one-time charge for 4 shipments right after signing up. There will be no additional charges after the full payment is processed.

^*Our One-Year Subscriptions have been retired. If you currently have a One-Year Subscription, you’ll receive the remainder of your shipments as planned. If you choose to renew your subscription, you’ll be signed up for our Pay As You Go option.

At this time, we do not offer corporate or bulk gifting of our Tea Tasting Club Subscriptions.