Questions about subscription box

My Account

Go to www.davidstea.com and click on the “My Account” icon in the top right corner. You can then choose to log in with your email address, with Facebook or with Google.
Go to www.davidstea.com and click on the “My Account” icon in the top right corner. Select “Forgot Password” field right under the email address field. Please follow the steps in the password reset email to reset your password.

About the Box

To join the Tea Tasting Club, you’ll need to purchase a subscription. Click here to sign up now!
Tea Tasting Club members receive a new shipment approximately every 3 months following our seasonal schedule: Spring, Summer, Fall & Holiday.
For your first shipment, you’ll be charged right after signing up. Before your next subscription ships, you’ll receive an email confirming your order. This is when you’ll be charged. We’ll send you another email when your shipment is on its way!
Our subscription allows you to skip, pause or cancel your subscription directly from your Frequent Steeper account under “My Subscriptions.”
We love tea, but not spoilers! The specifics will remain a surprise!
What we can tell you is that your subscription comes with tasty teas, exclusive blends, and curated content including unique recipes, behind-the-scenes footage & lots more. Plus, join our exclusive Facebook group to talk tea with thousands of like-minded friends! See below for more details on how to join!
You asked, we listened! Thanks to your feedback, we created a new subscription option (Endless) offering new members more flexibility and the ability to manage your subscription directly from your Frequent Steeper account.
If you signed up before April 10, 2021 and currently have an Annual Subscription:
You’ll continue to receive your subscription as scheduled! Annual subscriptions are for 1 year (a total of 4 shipments) and the subscription will automatically end after the 4th shipment. You can then choose to renew at that time! We’ll keep you posted by email about all future shipments.
If you’re currently an Annual subscriber and wish to change your subscription plan to an Endless subscription, you must first cancel your existing Annual membership before signing up for the Endless one.
Our Customer Service team can assist you in cancelling your current subscription. You can contact us by clicking here. Once complete, you can simply follow the same signup process to re-enroll.
Our Subscriptions are on-going and automatically renew each season. You’ll receive a shipment approximately every 3 months and you can manage your membership any time in your Frequent Steeper account under “My Subscriptions.”
Our Subscriptions allow you to skip, pause or cancel your subscription at any time. You could choose to receive your first shipment, and then manage your preferences directly from your Frequent Steeper account settings under “My Subscriptions.”
Nope! You’ll receive all new teas with every shipment.
We do not offer customization options for the Tea Tasting Club at this time.
Once you subscribe, you can expect your first shipment right after you sign up! After that, you’ll receive a new shipment approximately every 3 months following our seasonal schedule; Spring, Summer, Fall & Holiday.
We do not have a referral program for our Tea Tasting Club at this time.
This will depend on the tea you’re looking to purchase. Some will be available on our website for you to purchase right away, and others will be sneak peek teas that won’t be available until a later date!
Please make sure you’re subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching!
Spring > April 10th
Summer > August 1st
Fall > October 7th
Holiday > December 21st
The booklet in each shipment will include instructions on how to steep each tea you receive! The water temperature and time will vary based on the blend, so check it out to make sure you are steeping it just right!
The Tea Tasting Club Facebook group is designed to bring together tea lovers to discuss teas you love, recipes, tips & tricks, and most importantly: share the tea journey together!
This exclusive Facebook group is open to all customers who purchased or were gifted a Tea Tasting Club membership. There will be instructions on how to join in the shipments you receive!
You’ll receive a booklet in your shipment with instructions on how to join the Tea Tasting Club Facebook group.
Yes, you can earn Frequent Steeper points from your subscription!
Endless Subscribers are billed approximately every 3 months and will receive points 24 hours after receiving your order confirmation email.

Billing

You’ll be billed for the first shipment right after signing up. After that, you’re only charged approximately every 3 months, unless you decide to skip, pause, or cancel before your upcoming bill date.
Each season, we’ll send you a reminder that your order is preparing to ship, giving you time to make any changes to your subscription (if needed).
Once you receive an email confirming your order, it’s at this point that you’ll be charged. We’ll send you another email when your shipment is on its way!
If you place your order on the Canadian site, you will be billed in Canadian dollars.
If you place your order on the US site, you will be billed in US dollars.
To update your billing info:
  • Visit www.davidstea.com and login to your account using the “My Account” icon in the top right corner.
  • Once you’re signed in and on your account page, select “My Subscriptions” listed on the left-hand side.
  • From the subscriptions page, you’ll be able to modify the billing address and credit card for future shipments or add a new card to your file.
  • Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved!
Please note that your billing address and payment method cannot be changed on the current order once it’s placed, but it can be changed for all future shipments within the subscription.
On our Canadian site, we accept VISA and Mastercard credit cards, VISA Debit as well as DAVIDsTEA gift cards.
On our US site, we accept VISA, Mastercard, American Express credit cards, VISA Debit and DAVIDsTEA gift cards.
We do not currently accept Paypal for Tea Tasting Club Subscriptions.
Tea Tasting Club Subscriptions require your credit card information to be saved in your Frequent Steeper account for your recurring shipments. Any refunds will be processed through the credit card associated with your subscription.
Discount codes cannot be used on the Tea Tasting Club Subscriptions.

Shipping

Shipping is free with the purchase of your subscription!
Once your order is shipped, you will receive a shipping confirmation email with a “Track Order” button. Clicking this button will bring you to another page where you can follow the shipping process of your package. You’ll also be able to find the tracking number and shipping carrier directly on this page.
To see your estimated ship time, review our delivery times here.
If there’s a problem with your order, please reach out to our Customer Service team here and we’ll be happy to help!
Unfortunately, we only offer shipping within Canada and the US at this time.
To update your billing info:
  • Visit www.davidstea.com and login to your account using the “My Account” icon in the top right corner.
  • Once you’re signed in and on your account page, select “My Subscriptions” listed on the left-hand side.
  • From the subscriptions page, you’ll then be able to modify the shipping address for future shipments.
  • Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved!
Please note that your shipping address cannot be changed on the current order once it’s placed, but it can be changed for all future shipments within the subscription.
If you received your subscription as a gift, you’ll need to contact the purchaser, who can then have this information updated on your behalf.

Cancellations/Returns

You can cancel your subscription at any time. We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to cancel at least 10 days before your next shipment is scheduled to leave our distribution centre to avoid being charged.
As an Endless Subscriber you can choose to skip, pause or cancel your membership in your Frequent Steeper account.
  • Visit www.davidstea.com and login to your account using the “My Account” icon in the top right corner.
  • Once you’re signed in and on your account page, select “My Subscriptions” listed on the left-hand side.
  • From the subscriptions page, you’ll then be able to cancel your subscription.
  • Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved!
We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to cancel at least 10 days before your next shipment is scheduled to leave our distribution centre to avoid being charged.
If you’re currently an Annual Subscriber:
To cancel your subscription, please contact our Customer Service team here.
We do not currently accept returns or exchanges of Tea Tasting Club shipments or individual items.
Endless Subscriptions include the ability to skip, pause or cancel your membership in your Frequent Steeper account settings.
  • Skipping your shipment means you won’t receive your upcoming shipment but will receive your future ones as scheduled.
  • Pausing your shipment means that you will stop receiving shipments until you choose to un-pause.
We’ll send you a reminder by email before your next shipment is ready to be sent out. Please be sure to make any changes at least 10 days before your next shipment is scheduled to leave our distribution centre to avoid being charged.
If you cancelled your subscription and would like to reactivate, we invite you to simply re-enroll by subscribing again!

Gifting

To gift the subscription:
  • Visit www.davidstea.com and navigate to the Tea Tasting Club Subscription page.
  • Add the subscription to your cart and continue with the check out process.
  • Enter the applicable information for the gift recipient, including their full name and shipping address, ensuring it’s correct.
If the gift recipient lives in the US, please be sure to place your order from our US website.
If the gift recipient lives in Canada, please be sure to place your order from our Canadian website.
If you’re in Canada and want to ship to a US address, you can visit our US site (https://www.davidstea.com/us_en/home/) to place your order, and still use your Canadian billing address. Note that your order will be processed in US dollars if your order ships to a US address.
If you’re in the US and want to ship to a Canadian address, you can visit our Canadian site (https://www.davidstea.com/ca_en/home/) to place your order, and still use your US billing address. Note that your order will be processed in Canadian dollars if your order ships to a Canadian address.
It’s a gift that keeps on giving! If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! They’ll be surprised and delighted with exclusive teas, our core faves & some seasonal surprises. Each delivery features an impressive variety of beautiful blends, plus details on how to join our exclusive Tea Tasting Club Facebook group.
For our Endless subscriptions, you’ll be billed for the first shipment right after signing up. After that, you’re only charged approximately every 3 months, unless you decide to skip, pause, or cancel before your upcoming bill date.
You can manage your subscription directly from your Frequent Steeper account under “My Subscriptions.”
At this time, we do not offer corporate or bulk gifting of our Tea Tasting Club Subscriptions.
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