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Questions about shopping
Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.
If your order was partially fulfilled, it means that one or more of the items were not shipped with the rest of your order due to them being out of stock. Once the order left our warehouse, a refund was issued for the item(s).
If you are getting an error message related to your billing address, please make sure that the address being entered matches exactly with the one linked to your credit card.
If you are getting a Risk Management error, please make sure that your order does not exceed 1,500$ after taxes and discounts, or that you have not placed more than 4 orders (including any failed orders) within the last 24 hours.
Please note that you cannot place an order of 0$ online. If you are trying to redeem your Frequent Steeper rewards, and also receive free shipping, you must do so with a purchase.
In Canada, we currently ship with Canada Post, Purolator, UPS, and FedEx, depending on your shipping address. All orders to P.O. boxes will be shipped with Canada Post.
In the United States, we currently ship with USPS.
When ordering online, our tea is sent out in separate 50 g / 2 oz bags, meaning you would get 1 bag if you purchase 50 g / 2 oz, 2 bags if you purchase 100 g / 4 oz, and so on.
Entering a promo code online will remove any other promotions that you have in your basket. Additionally, you cannot add more than one promotional code to one order.
At this time, we do not offer any price adjustments for current promotions to be added to previous orders or in store purchases.
If you would like to return an item purchased online, please refer to our Returns and Exchanges. It has all the answers you are looking for!
You can reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006 from 9am to 5pm EST, Monday to Sunday, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm ET on Saturday and Sunday.
We offer free standard shipping within the United States when you spend $75 or more and a flat fee of $9.75 for orders less than $75.
Additionally, you can clear your browser cookies and cache, which should solve any issues you are experiencing.
On our Canadian site, we accept VISA and Mastercard credit cards, VISA Debit, Apple Pay and PayPal.
On our US site, we accept VISA, Mastercard and American Express credit cards, VISA Debit and PayPal.
We also accept DAVIDsTEA gift cards.
Yes, we do accept Happy Cards as a form of payment in Canada only! If you have a Happy Card which is valid at DAVIDsTEA (Happy Her, Happy Teen, or Happy Customizable), please input it into the Payment Method section at checkout, as you would any other credit card.
Please note that the card will not apply to the order if you input it as a gift card or a promo code. Additionally, please note that since this is a prepaid credit card, the balance of the card will need to cover the entirety of the order, and no split payment will be possible.
After you’ve added your items to the cart, select checkout and enter your delivery information. In the payment method section, click on gift card, and then you can enter your gift card number (19 to 21 digit number located at the back of your card, under the scratch-off area) and verify your gift card balance. You can then apply the amount to your purchase. If your card doesn’t cover the full amount you can pay the remainder with another gift card (up to 3 gift cards per order), with a credit card or through PayPal.
Please note that your gift card cannot be redeemed by adding the number to the “Apply promo code” box at checkout. Please refer to the above steps to add gift cards to your order.
You can check your balance during the checkout process. After you’ve added your items to the cart, select checkout and enter your delivery information. In the payment method section, click on gift card, and then you can enter your gift card number (19 to 21 digit number located at the back of your card, under the scratch-off area) to verify your gift card balance. You can then decide if you wish to proceed with the purchase.
Once your order is shipped, you will receive a shipping confirmation email with a “Track Order” button. When the button is clicked, you will be brought to another page where you can follow the shipping process of your package. You will also be able to find the tracking number and shipping carrier directly on this page.
You can also find your tracking information on our Order Status page.
We’re sorry to see you go! Unsubscribing from our newsletter is easy. Simply click unsubscribe at the bottom of any one of our emails. Alternatively, you can contact our Customer Experience Team, and they will be able to help you out with your unsubscribe request.
This is definitely frustrating — we understand.
Here are some tips and tricks that might help you out:
Make sure that you have an online account created at www.davidstea.com. You may have an account which you created in one of our locations, but still haven’t registered online. To sign up for an online account, please visit our Registration page. Do not worry, if you use the same email you used in store, your accounts will be linked!
Make sure you are using the correct email address and password. If you do not remember your password, use the “Forgot Password” link on the login page. If you do not receive a reset password email, please make sure to check your junk folder.
Try not to copy and paste the email and password – this sometimes adds an extra character into the password that you aren’t able to see.
If you are still not able to log in, you can contact our Customer Experience Team, and they will be able to help you out with your request.
If you’re in the US and want to ship to a Canadian address, you can visit our Canadian site (https://www.davidstea.com/ca_en/home/) to place your order, and still use your US billing address. Note that your order will be processed in Canadian dollars if your order ships to a Canadian address.
If your order was returned to sender, it is most likely due to an incomplete address, leaving the shipping carriers unable to deliver to your doorstep.
Here are some tips and tricks on how to make sure your order gets to you successfully:
Please verify that your address is the one registered with Canada Post in Canada, or USPS in the US.
If you live in a building that requires a unit number, please make sure this is included. In Canada, please include your unit number before the street address (ex. 215-123 Avenue B), and in the US, please include your unit number after the street address (ex. 123 Avenue B Unit 215).
If your package is left at your local post office, please retrieve it at your earliest convenience. Most post offices will only hold your package for 5 business days before returning it to sender.
If your package was returned to us, you will receive a refund to your original method of payment within a few weeks of it being returned to our facilities. You will receive a confirmation by email once this refund is processed.
If you receive a refund back to your credit card, debit card, PayPal, or Apple Pay, you should see the refund within 10 business days of it being processed. Please note that this may take longer depending on your financial institution.
If you originally paid with a DAVIDsTEA gift card, a new order for a replacement card with the value of the refund will be placed, and it will be sent to the shipping address on the original order. This is an automatic process, and cannot be modified by one of our Virtual Tea Guides.
Please note that if the original payment method you used is no longer valid, we cannot process a refund to a different method of payment. In these circumstances, we can provide your refund directly to a DAVIDsTEA gift card.
The tax rate applied to your order will be the tax rate associated with the address you are shipping to. For example, if you live in a province/state that charges a total tax of 10% but are having the order shipped to a province/state that charges a total tax of 13%, you will be taxed 13% on the taxable items in your order.
Please note that we do not charge tax on any loose leaf tea, tea sachets, or favourite and perfect tins. All other products are subject to tax, and in some provinces/states, sales tax is applicable on shipping and handling charges.
You can purchase a DAVIDsTEA e-gift card by visiting our Gift Card page.
The accepted payment methods for our e-gift cards are Visa, MasterCard, and American Express credit cards. Please note that other gift cards, or Happy cards are not valid forms of payment.
If you have any questions about the purchase or status of an e-gift card, please reach out to Buyatab’s Customer Service team by calling 1-844-530-0912 or emailing firstname.lastname@example.org.