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Frequent Steeper FAQ
No! It’s completely free.
As a Frequent Steeper™, you’ll earn points toward free tea with every dollar you spend.
Although free beverage rewards have to be collected in store (the post office might not love it if we started mailing out Teas of the Day!), all other rewards can be claimed online and shipped right to your door. Click here to find out how. If you don’t have an online account yet, sign up here.
Please note that you cannot place an order of 0$ online. If you are trying to redeem your Frequent Steeper rewards, and also receive free shipping, you must do so with a purchase.
Once you’re signed up as a Frequent Steeper™, you’ll earn 1 point for every dollar you spend in any DAVIDsTEA store or on the DAVIDsTEA website. That means you’re earning points for every cup of tea, loose leaf tea purchase, gift set and mug that you take home.
You will earn free loose leaf tea! For every 100 Frequent Steeper™ points you earn, you get to choose a free 50 g of any loose leaf tea, including select matchas*.
Plus as a Frequent Steeper, for every 10 beverages you buy in store, you’ll get an eleventh one free. Cheers!
*Ceremonial Matcha and Organic Ceremonial Matcha are excluded.
Once you’ve earned 100 points, your reward will appear in your account within 24 hours. You’ll then have 365 days to redeem your reward.
Your loyalty year starts on the day you made your first purchase as a Frequent Steeper™ — think of it as your Frequent Steeper™ anniversary. Every year, you have a full 12 months starting from your anniversary to earn extra benefits and Super Steeper perks.
When you spend $400 within a 12-month period, you earn Super Steeper status. Congrats! In addition to major street cred, Super Steepers earn a bunch of VIP perks:
Exclusive free tea samples
Access to ultra-limited tea launches
Exclusive DAVIDsTEA swag
VIP event invitations
It’s kind of a big deal.
Keep being awesome! Once you become a Super Steeper, you automatically get VIP perks for the rest of your loyalty year, plus another 12 months after that — during which you have the chance to lock down your VIP status for the following year. Please note that our Super Steeper program does not work with the calendar year, rather with your Frequent Steeper™ year and anniversary.
For example, if your first Frequent Steeper™ purchase (also known as your Frequent Steeper™ anniversary) is on February 20th and you spend $400 between February 20th and June 5th, you’ll automatically earn Super Steeper perks until February 20th the following year. After that, you have another full year of Super Steeper perks, but if you don’t spend another $400 during those extra 12 months, you will lose your Super Steeper status.
If you did not hit the Super Steeper purchase threshold over the past 12 months, you would have lost your Super Steeper Status. Once you become a Super Steeper, you have 12 months from your Frequent Steeper™ anniversary to lock down your VIP status. If you don’t hit the $400 threshold over the course of that year, you’ll go back to being a regular Frequent Steeper™.
For example, if your first Frequent Steeper™ purchase (also known as your Frequent Steeper™ anniversary) is on February 20th and you spend $400 between February 20th and June 5th, you’ll automatically earn Super Steeper perks until February 20th the following year. After that, you have 12 months to hit the purchase threshold for Super Steeper status, but if you don’t spend another $400 during those 12 months, you’ll go back to being a Frequent Steeper™.
No, only dollars spent count towards Super Steeper status. That said, offers like 2X Frequent Steeper points help you earn free loose leaf tea faster!
As long as you’re still steeping, not much changes:
You keep all of the points that haven’t been converted into free tea or beverage rewards.
You maintain any status you earned during your loyalty year for another 12 months.
If you have not made any purchases for 12 months, all points carried over from earlier years will expire.
If you have not made any purchases or redeemed any rewards for 12 months, your Frequent Steeper™ account will be considered inactive and your points will expire.
Want more info? Here are the nitty-gritty details: Canada’s Consumer Protection Act states that loyalty points may expire if you are inactive for a 12-month period.
On January 1st, 2018, new rules came into effect that stop the expiration of reward points based only on the amount of time that has passed since they were earned. The rules are not an all-out ban on expiring points.
Your reward points may still expire in some cases, including if:
The reward program closes accounts when a member is inactive (i.e., does not earn or redeem any points) for a given period of time, and this is stated in the membership agreement.
The reward points cannot be redeemed for any single item over $50.
To activate the account you created in store with one of our Tea Guides, you’ll need to confirm your email address via the email confirmation sent to you after your in-store sign up. If you don’t receive your email confirmation notice within an hour of registering, please check your junk or spam folder to ensure it wasn’t sent there. Alternatively, you can sign up online with the same email you used in store, to ensure you can track your points balance.
Please note that will see your points balance update within 24 hours of your in-store purchase or the shipment of your online orders.
Your points only expire after 12 months of inactivity — meaning, no transactions or redemptions.
So, if you don’t make any purchases or redeem any rewards for a year, your points will disappear. But as long as you’re still using your account to make purchases, you are welcome to take your sweet time racking up points towards each reward.
All rewards expire 365 days after they are issued to you.
You can select any loose leaf tea from our tea wall, and you’re also welcome to choose from select matchas*.
*Ceremonial Matcha and Organic Ceremonial Matcha are excluded.
Not to worry! If you forget your card, just give the Tea Guide your email address when you are in store and they’ll be able to access your account. You’ll still be able to earn points on your purchase, check your current points balance and redeem any rewards you have waiting for you.
Just pop by any DAVIDsTEA location and your Tea Guide can replace your lost card right away. All you need is the email address you signed up with, and we’ll cancel your old card and transfer your balance. Keep in mind that you don’t need a physical card to earn points — once you’re signed up, all you need to do is provide your email address in store or sign into your online account before making a purchase.
Don’t have an online account? No problem! Just sign up for an account online using the email address associated with your Frequent Steeper™ account and we’ll automatically connect it to your existing account.
Please allow up to 24 hours from your in-store purchase or from the shipment of your online purchase for your points balance to be updated in your account.
Unfortunately, memberships and rewards are non-transferrable and cannot be shared.
If you would like to update your email address, you can do so in the personal information section of your account. You can simply put in the new email address you wish to use, and your password; when you log out of your account, you will be able to sign in with the new email address!
If you are receiving an error when trying to change your email address online, you can contact our Customer Experience Team and they will be able to help you out with your request.
If you have tried to change your email address in the personal information section of your account and are not successful, you can contact our Customer Experience Team, and they will be able to help you out with your request.
Yes! Tea Guides can access your account in store and view any available rewards you might have. Just hand them your Frequent Steeper™ card or give them your email address, and they’ll look up your account, view your rewards and help you collect that sweet, sweet free tea.
If you were a member at the time of your last purchase, then yes! We want to make sure your points balance is accurate.
Please wait 24 hours after your purchase, then send an email to email@example.com and include a photo of your entire receipt in the body of your message. You can also pop into any of our stores with your receipt and we can access your account using your email address or Frequent SteeperTM card!
We want to make sure your account reflects your points balance accurately. If it’s been at least 24 hours since your last in-store purchase or online order shipment and you still have questions, please contact us.
Yes! Just go into your nearest DAVIDsTEA and give the Tea Guide the email address you used to register as a Frequent Steeper™. They’ll be able to access your rewards and help you claim any free beverages or loose tea you’ve earned.
We specifically reserve the right to change the terms and conditions of the Frequent Steeper™ Program upon 30 days' notice and provision of a comparison illustrating the changes. As for withdrawing or terminating the Frequent Steeper™ Program, we specifically reserve the right to do so upon 60 days' notice.