How can we help you?

Your questions and comments are appreciated. You’ll find the answers to most of your questions in our Frequently Asked Questions.

Our Customer Service team is handling a high volume of queries right now, so you may experience a longer than usual wait time on an email response. For prompt assistance, we are happy to offer live chat and phone service during our operating hours. Please join here to chat with a live agent or call us toll free at 1-855-702-3006. Hang tight—we’ll be with you as soon as possible. If you have an order number, keep it close, this will help us answer your questions quickly!

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Call Us

Montréal: 438-814-1941
Greater Toronto Area (GTA): 437-703-1292
Toll free: 1-855-702-3006
Representatives are available Monday to Sunday from 9am to 5pm ET.

Chat With Us

Connect 24/7 with our Virtual Tea Guide Davi. Find out more by visiting our Virtual Tea Guide page.

You can also chat live with an actual Tea Guide Monday to Friday from 9am to 9pm EST, and from 9am to 5pm EST on Saturdays and Sundays by clicking here.

Not Looking for Customer Experience Help?

For our job offers, consult the Career page.
To find out more about the Sponsorship possibilities, consult our Sponsorship page.
For gifting services, consult our Corporate & Special Gifts page.

To reach our head office:

Toll free: 1-888-873-0006
Fax: 1-514-739-0200
Address: 5430 Ferrier, Mount-Royal, Quebec, Canada, H4P 1M2