Questions about tea

Each tea’s product page contains a list of ingredients and calls out priority allergens — please read through everything carefully. If you have an allergy, we recommend you talk to your physician before drinking our teas.
Although most of our teas do not contain gluten, they are not produced in dedicated gluten-free facilities. Please check the ingredient and allergen list carefully.
Most of our teas contain virtually no sugar, carbohydrates or calories.

Nutritional Fact Tables are available for all of our teas. Just look for the link under the ingredients on each tea’s product page.
It’s hard to say for sure! There are a ton of factors that can change the amount of caffeine in your cup, such as water temperature and steeping time. Although it’s virtually impossible to measure the exact amount of caffeine in every cup, we have tested all of our teas to come up with a general rating system.

Here are our caffeine categories (you can find the caffeine rating for each tea on its web page):

Caffeine-free contains 0 mg of caffeine per cup
Low caffeine contains 1-19 mg of caffeine per cup
Medium caffeine contains 20-39 mg of caffeine per cup. In the world of tea, our medium selection still means that you won't be getting the high caffeine content of a cup of coffee.
High caffeine* contains 40+ mg of caffeine per cup.

*Coffee contains about 142 mg of caffeine per cup.

Heck yes we do! In fact, we have an impressive collection of organic teas. Our organics are all certified by Ecocert Canada.
While we offer a ton of amazing unflavoured teas, sometimes we fall for a blend that does contain flavouring. The fact is, flavouring is the reason some of our favourite blends taste so great. Keep in mind that no matter how strong the taste may be, the actual amount of flavouring in a brewed cup of tea is next to nothing — about 0.001%.

But if flavouring isn’t your thing, you’ve still got options. We carry over 40 unflavoured blends… and counting!
Different kinds of flavouring have more in common than you might think. In a lot of cases, natural and artificial flavourings have the exact same chemical composition — they’re just made in different ways. Artificial flavouring is every bit as safe to drink as natural flavouring.

Natural flavouring comes from all natural sources, such as essential oils, essences or extracts. And when it complies with certain regulatory standards, we get to use the word organic.

When a flavour doesn’t come entirely from natural sources, it’s considered artificial. Some artificial flavourings are almost 100% natural — others are entirely man-made. But if any component of a flavour is created artificially, it has to be labeled as artificial. Why use artificial flavouring? We always use the most delicious, best quality ingredients we can find, and sometimes an all-natural option simply isn’t available.
Over 70 of our teas are kosher teas certified by Montreal Kosher (MK), so you’ve got a lot of choice. Click here to view our complete collection of Kosher teas.
Fair Trade USA certification supports the sustainable growth and ethical production and trading of ingredients. The Fair Trade CertifiedTM logo stands for fair wages, safe working conditions, eco-friendly practices and a commitment to community development. By partnering with Fair Trade USA, we’re giving back to the people growing our teas and the communities they live in. Shop Fair Trade Teas
We’re proud to offer 11 Fair Trade Certified teas and counting, not to mention the widest selection of organic teas in North America. But it’s also very important to us to make sure we offer teas at prices that are accessible to all of our customers. Because the cost of Fair Trade Certified teas is higher – for our vendors, company and customers – we also offer teas that do not carry Fair Trade certification. Shop Fair Trade Teas
The answer is… it depends on the tea! Because some of our blends have big chunks of fruit, chocolate and other great stuff, they don’t always stay fresh as long as our traditional straight teas. To keep your teas fresh, always store them in a cool, dry, dark place and keep them well sealed.

To make sure you’re always getting the best cup of tea possible, we recommend you follow these guidelines:
  • Teas and infusions with fruits and nuts: consume within 6 months from date of purchase
  • Straight teas: consume within 12 months from date of purchase.
No, tea does not expire; it just loses freshness over time. To ensure the freshest teas, please refer to the previous section.
For personal health questions, your best bet is always to speak up to your healthcare provider. All of our teas have detailed ingredient lists, so you have the info you need to ask your doctor whether specific blends or ingredients are right for you.
You’ve come to the right place! Depending on the tea type and ingredients, we recommend different steeping times and temperatures to make sure the flavours are just right. You can find our recommended steeping instructions on each tea’s product page.
While temperature is easy to determine if you have a thermometer, how can you tell without one? The easiest trick is the boil-and-wait method below. Keep in mind these are just guidelines and not a guarantee.
  • 95°C - 90°C: Once your kettle has boiled, let sit for about 1-3 min with the lid open
  • 80°C - 85°C: Once your kettle has boiled, let sit for about 7-8 min with the lid open
  • 75°C: Once your kettle has boiled, let sit for about 10 min with the lid open
Some like it hot, some like it iced and some like it in their breakfast! The possibilities are endless. Check out our blog for tasty tea-infused reciped using our loose leaf teas:
Our rule of thumb is to double the amount! This means if you use 1 Perfect Spoon for your hot tea, you should use 2 Perfect Spoons for making it iced. Steep your tea in half the amount of hot liquid, and pour over ice! Remember to use double the amount of tea you would use for hot tea and count the ice as part of your total water volume when deciding on how much tea to use.
Iced tea (including our Cold Brew teas) should be consumed within 3 days.
Our rule of thumb is to quadruple the amount! This means if you use 1 Perfect Spoon for your hot tea, then we would use 4 Perfect Spoons for making a latte (hot and iced).

Learn how to make them at home here:
For some, it’s a ceremony. For others, an art. For us, making the perfect cup of matcha green tea is a relaxing ritual and the perfect way to reset. You can make delicious matcha in just a few minutes!

Learn how to make a matcha at home here:
You’re in luck! Our Cold Brew teas were specially designed to be safely brewed in cold water. Because they go through an additional bacteria reduction process and are prepackaged in a sterile environment, you can skip the hot water step normally needed to eliminate naturally occurring bacteria.

Since the rest of our teas were not developed for cold brewing, it is not recommended that you steep them in cold water.
Any other questions regarding tea, we would be happy to help you with at
Go back to FAQs